This Privacy Policy explains how personal information is collected, used, stored, and protected when you interact with this website, make a purchase, or contact us.
We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We may collect personal information including:
• Name
• Email address
• Phone number
• Billing and transaction details
• Booking and purchase information
• Information submitted through contact or enquiry forms
• Technical information such as IP address, browser type, and device data
You may choose not to provide certain information, however this may limit your ability to make bookings, purchases, or submit enquiries.
How We Collect Information
Personal information is collected when you:
• Make a purchase or booking
• Buy a gift voucher
• Submit a contact or enquiry form
• Subscribe to updates or communications
• Interact with the website
Information may also be collected automatically through cookies and analytics tools used to improve website performance and user experience.
How We Use Your Information
Your personal information may be used to:
• Process bookings, orders, and payments
• Communicate with you about your booking or enquiry
• Provide customer support and respond to questions
• Send important service related communications
• Improve our services, training, and website experience
• Meet legal and regulatory requirements
We do not sell or rent your personal information to third parties.
Payments and Ecommerce
Payments made through this website are processed securely using trusted third party payment providers. We do not store full credit card details on our servers.
Payment providers may collect information required to complete transactions and are responsible for protecting that information under their own privacy policies.
Disclosure of Personal Information
We may disclose personal information to:
• Payment processors and booking systems
• Service providers who assist with website hosting, email delivery, or analytics
• Regulatory authorities where required by law
All third parties are required to handle your information securely and only for authorised purposes.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored using secure systems and access is limited to authorised personnel only. While no system can guarantee complete security, we take data protection seriously and regularly review our practices.
Cookies and Analytics
This website may use cookies and analytics tools to understand how visitors use the site and to improve functionality.
You can disable cookies through your browser settings, however this may affect how the website functions.
Access and Correction
You may request access to the personal information we hold about you, or request corrections if you believe the information is inaccurate or out of date.
Requests can be made using the contact details provided below and will be handled in accordance with Australian privacy laws.
Contact Forms and Communications
Information submitted through contact forms is stored for the purpose of responding to your enquiry and providing customer support. This information is not used for marketing unless you have chosen to receive communications.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes to our practices or legal requirements. The current version will always be published on this website.
Contact Us
If you have questions about this Privacy Policy, how your information is handled, or wish to make a privacy-related request, please contact us via the details provided on this website.